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제목 유선상으로 제 생각을 확실히 전달하기 힘들것 같아서...
작성자 이숙경
작성일자 2014-01-30
조회수 5049
추천수 1644
얼마전 블로그 사진을 보고 국내산 편백루바를 주문했습니다.
 
블로그의 사진으로 루바는 브이홈이었습니다.
 
제가 받은 상품은 브이홈이 아닌 유자홈?이었습니다.
 
그래서 바로 연락을 드렸는데...
 
원래 유자홈과 브이홈 두가지형이 있다고 하시더라고요.
 
사실 통화상에서는...전 양쪽에 잘못이 있다고 생각해서 제가 일정부분 돈을 부담하고 환불을 할까도 말씀드렸는데...
 
제가 활동하는 목공관련카페에 이 상황에 대한 문의글을 올려서 조언을 얻었습니다.
 
조언을 받고 생각을 정리해보니...
 
제 잘못이 아니라는 확실한 생각이 들었습니다.
 
상품에 두가지 종류가 있었다면...판매자 입장에서 분명하게 설명을 해주셨어야 할 것 같아요.
 
주로 목수님만 상대하신다고 말씀하셨는데...
 
목수분들이 주문하셨어도... 두 디자인 중 어떤건지 확인하고 판매하셔야 하는거 아닌가요?
 
담주 수욜일 전에 꼭 작업을 끝내야 하는데...
 
일정에 차질이 생기고... 지금 심하게 맘고생을 하며 잠을 못이루고 있네요.
 
일단 택배가 접수가 되는데로 물품을 다시 보내겠습니다.
 
유선상으로는 제 생각을 차분히 설명할 수 없고... 설명절에 전화상으로 컴플레인 할 수가 없어서...
 
생각을 정리해서 글로 남깁니다.
 
어떻게 처리해주실 것인지 연락바랍니다.
 
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